Social Media and Technology Policy and Disclaimer

We live in a fast paced world. Our practice receives electronic communication through a variety of methods, including email, instant messaging (IM), FaceTime, Skype, office voicemail, personal cellphone voicemail, Facebook messaging, LinkedIn and iOS reminders. The purpose of our Social Media Policy is to clarify our policies regarding our preferred methods of communication.

If You Need To Contact Us

We prefer contact through office phone (916.538.9288), voicemail or email ( If we aren’t able to speak directly on the phone, voicemail and email result in an email message to our cellphones throughout the day, and a timely response to your needs.
We do not routinely monitor instant messaging (IM), FaceTime, Skype, personal cellphone voicemail, Facebook messaging, LinkedIn and iOS reminders. These forms of communication may or may not be seen on a timely basis, and thus are not recommended for communicating your needs to us.

Understand The Limitations Of Electronic Communication

We frequently exchange administrative information through email, including appointment reminders and intake forms. Our Agreement for Services indicates that you agree to these forms of communication unless written notice is provided to us that you elect to opt out of electronic communication. However, it is important to note that Martha Cowley and True Growth Therapy cannot warrant that electronic communications are secure or confidential. While we make every effort to control access to electronic communication, the security policies of other companies as well as hackers may compromise an electronic message. Information we maintain on file is stored in encrypted, secure sites by third parties.

Friending on Social Media Sites

We strive to keep the therapeutic relationship boundaries clear, while also protecting your confidentiality. For that reason, we do not accept friend requests from current or previous clients on our professional social networking sites (Facebook, Instagram, and LinkedIn). The social networking sites for Martha Cowley and True Growth Therapy are used to share blog posts, informational videos and practice information. We do not solicit testimonials from our clients, although our clients are certainly free to share comments with us about their experience with our practice. Information posted on our social media sites as well as the professional website are public, and therefore “friending” or becoming a fan does not result in an special benefits.

Your Privacy

Your privacy is important to us. We do not share your personal information with third parties. Our complete Privacy Policy may be viewed here. If you have any questions or concerns about our Social Media and Technology Policy, please contact us.